Refund and Returns Policy

 

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Refunds and Cancellations by You the client; (Cancellations by you, must strictly follow these Terms.).

When cancelling your booking, it is essential to provide your booking reference.

If you cancel at any time before 30 days prior to your arrival date, all funds paid directly through our website, Bizum Transfer, or bank transfer/card payment for your specific reservation will be refunded in full by the respective owner.

If you cancel within the last 30 days but at least 14 days before your arrival, 50% of the funds paid to the owners will be retained.

Should you cancel within 14 days of your arrival, 100% of the funds paid will be kept. Additionally, Mark and Andres Apartments reserve the right to impose a €35.00 administration fee for cancellations.

Any applicable refunds will be processed exclusively through bank transfer by the registered apartment owners and will occur within 30 days of receiving your written cancellation notice.

Additional Client cancellations: Failure to complete, sign, or return your booking form may result in issues with your reservation.

It is imperative that all outstanding balances for your booking are settled by the specified invoice deadlines.

If the final payment for your holiday is not received by the due date, cancellation terms will come into effect.

In the event that you do not arrive at the apartment within 48 hours of your scheduled arrival time and have not informed us in advance, Mark and Andreas Apartments reserve the right to impose an administration fee of €35.00. Please note that refunds may be affected under these circumstances.

Cancellation due to direct 3rd Party holiday Issues.

In the event that your flight or ferry crossing is cancelled due to a pre-emptive border control virus containment or lockdown imposed by Spanish authorities, Mark and Andreas Apartments will adhere strictly to the cancellation policies outlined above.

It is essential that you secure comprehensive travel insurance that includes cancellation cover and ensure full compliance with their guidelines.

Under certain conditions, and at the sole discretion of management, you may be provided with a hold facility after full payment has been made.

This facility allows you to re-book the same or a different apartment that is owned or managed by us for a later date without incurring any additional charges.

Please note, this option will only be available if all payments, including outstanding balances and deposits, are settled at the time of the enforced border control cancellation.

Refunds will be processed according to these stipulations.

To complete your refunds, we require a Client reservation number as proof of purchase.

An email will be dispatched to inform you that we have acknowledged your cancellation notice.

Additionally, you will receive updates regarding the outcome of any refund request, whether it has been approved or declined.

In the event that your refund is granted, the processing will commence, and the funds will be credited via Bank Transfer automatically within ten working days.

Refunds will be handled promptly to ensure a smooth experience.

Late or missing refunds:

All Refunds are fully handled and fully automated from the individual owner of the apartment.

In the event that your refunds have not appeared, begin by revisiting your bank account to verify the status.

Following that, reach out to your credit or debit card provider, as it may take a while for the refund to be reflected in your card account.

Subsequently, get in touch with your bank, since there is frequently a delay in processing refunds before they are credited. If you have undertaken these steps and still do not see your refund, please do not hesitate to contact us at accounts@mark-and-andreas-apartments.com

In the event that your refund is granted, the processing will commence, and the funds will be credited via Bank Transfer automatically within ten working days.

Refunds will be handled promptly to ensure a smooth experience.

Late or missing refunds:

All refunds are fully managed and automated by the individual owner of the apartment. If your refunds have not appeared, begin by revisiting your bank account to verify the status. Following that, reach out to your credit or debit card provider, as it may take a while for the refund to be reflected in your card account.

Subsequently, contact your bank, since there is frequently a delay in processing refunds before they are credited. Should you have undertaken these steps and still do not see your refund, please do not hesitate to contact us for further assistance. Our dedicated team is here to ensure that any issues regarding refunds are resolved efficiently and to your satisfaction. We appreciate your patience during this process and strive to make sure your experience remains positive.