Booking Cancellations & Policy On Refunds
Our priority is to ensure both our reserved guests and property owners can operate with complete peace of mind. We maintain a clear and straightforward approach regarding booking cancellations, ensuring that processing **refunds** protects holiday investments transparently under defined contractual terms. This framework protects both clients and owners, ensuring fairness for all sides.
Guest Cancellations and Refund Terms
We understand that travel plans can change unexpectedly. If a guest finds it necessary to cancel a reservation, our standard booking contract will apply based strictly on the notice period provided prior to your scheduled arrival date.
Cancellations by You (The Client):
- All cancellations must be notified to Mark and Andrea’s Apartments by email directly to bookings@mark-at-mark-and-andreas-apartments.com as soon as you realize the need to change or amend your reservation.
- Your official reservation reference numbers must be clearly quoted in your cancellation email to ensure administrative accuracy.
Cancellations by Mark and Andrea’s Apartments:
- Whilst it is extremely rare for us to cancel an established reservation, sadly circumstances can change. Where this happens, if we cannot resolve your reservation by supplying an alternative suitable apartment, a full refund of all funds paid will take place with no deductions, following the strict terms of our contract.
- Any legitimate **refunds** (where applicable) will be issued exclusively via bank transfer directly from the registered apartment owners, and normally completed within 30 days of us cancelling your reservation.
Contractual Terms of Refund:
- At any time prior to the final 30 days before your scheduled arrival date, all funds directly paid through our website, via Stripe Payments, or by direct bank transfer against an official individual reservation number will be returned to you in full by the respective property owner.
- Within the final 30-day period, and up to 14 days prior to your arrival, 50% of any funds paid to the owners will be retained in full, with the balance returned.
- Within the final 14 days prior to your arrival, or in the event of a no-show, or should you choose to depart the property early for any reason, a strict zero-refund policy applies and 100% of all funds paid to the owners will be retained in full.
- Mark and Andrea’s Apartments reserve the right to assess a €35.00 Euros administrative service fee should you choose to cancel your reservation with us.
- Any legitimate **refunds** (where applicable) will be issued exclusively via bank transfer directly from the registered apartment owners, and normally completed within 30 days of acceptance by the owners of your request.
International Transfer Fees:
Any bank charges, processing transaction fees, or international currency conversion costs incurred during an overseas bank transfer refund (Non-EU accounts) will be deducted directly from the final balance returned to the client. The individual apartment owner is not liable for these third-party financial institution charges.
Property Owner Liability and Management Agency Role
As an independent property management company, Mark and Andrea’s Apartments acts strictly as an administrative and promotional agent on behalf of individual private property owners. Once a booking is finalized and processed, the received rental funds are disbursed directly to the specific apartment owner holding that property asset.
Consequently, while our agency facilitates the paperwork and coordinates all customer service communications, the ultimate financial liability for fulfilling valid **refunds** rests solely with the individual property owner who holds the rental revenue. However, for your complete peace of mind, we will always work closely with our owners to ensure all legitimate cancellation returns are authorized and settled promptly according to the supplied contract terms.
In select cases, property owners may arrange staged installment repayments to fulfill the full balance return, particularly on higher-value long-term reservations. Should this occur, terms will be kept to the shortest timeline possible, and you will be kept fully informed of the status of your processing refund at all times.
Mark and Andrea’s Apartments
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