Our refunds policy is as follows

Refunds

  1. You must quote your booking reference Number on any cancellation.
  2. At any time prior to the final 8 weeks before your arrival date, all funds directly paid through our website against an individual booking reference number will be returned to you in FULL (100%)
  3. At any time within the final 8 weeks prior to your arrival and before the final 14 days, we will retain 25% of any Deposit monies paid to us.
  4. In the final 14 days before your arrival date, 100% of any monies paid to us will be retained by us in full.
  5. We also reserve the right to charge a €35.00 Euros administration fee, should you choose to cancel your holiday with us.

To complete your refund, we require a Client reservation number as proof of purchase.

We will send you an email to notify you that we have received your notice of cancelation. We will also notify you of the approval or rejection of your refund.

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within Ten working days.

Late or missing refunds

Our Refunds are fully handled and fully automated through our Card Processors “Stripe Payments Ltd”.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted to your account.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@mark-and-andreas-apartments.com

 

Need help?

Contact us at accounts@mark-and-andreas-apartments.com for questions related to refunds and returns.

 

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