Our refunds policy is as follows


  1. Refunds, You must quote your booking reference on any cancellation.
  2. At any time prior to the final 8 weeks before your arrival date, all funds directly paid through our website against an individual booking reference will be returned to you
  3. Up to week 2, before your arrival date, 100% of all monies paid will be returned to you.
  4. In the final 2 weeks before your arrival date, 50% of any monies paid to us will be retained by us in full.
  5. We also reserve the right to charge a €35.00 Euros administration fee, should you wish to cancel your holiday with us.

To complete your refund, we require a Client reservation number as proof of purchase.

we will send you an email to notify you that we have received your notice of cancelation. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within Ten working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@mark-and-andreas-apartments.com


Need help?

Contact us at accounts@mark-and-andreas-apartments.com for questions related to refunds and returns.


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