Refund and Returns Policy

Cancellations by You the client  (Cancellations by you, will strictly follow these Terms.).

1. 1. You must quote your booking reference on any cancellation.
   2. At any time prior to 30 days before your arrival date all funds directly paid through our website or by Bizum Transfer or bank transfer/card payment, against an individual reservation  reference will be returned to you in full by the respective owner.
   3. Within the final 30 days and up to 14 days prior to your arrival, 50% of any funds paid to the owners will be retained in full.
   4. Within the final 14 days prior to your arrival, 100% of any funds paid to the owners will be retained in full.
   5. Mark and Andres Apartments also reserve the right to charge a €35.00 Euros administration fee, should you wish to cancel your reservation with us.
   6. Any refunds (If applicable) will be made ONLY by bank Transfer by the registered apartment Owners, and within 30 days of your notification to us in writing.

Additional Client cancellations:

1. 1. Non completion, signing and/or returning your completed booking form.
   2. All Outstanding Booking Balances MUST be paid STRICTLY by the due Invoice dates.
   3. Failure to pay the final balance on your holiday by the due date will initiate the cancellation terms.
   4. Should you not arrive at the apartment within 48 hours of your agreed arrival time without prior notification to us.
   5. Mark and Andreas Apartments also reserve the right to charge a €35.00 Euros administration fee, should this occur.

Cancellation due to direct 3rd Party holiday Issues.

1. 1. Only In the event of your flight/ferry crossing being cancelled, due to your entry through the borders into Spain  being stopped in advance due to a border control Virus containment/lock-down issued by Spanish authorities, Mark and Andreas Apartments will strictly follow the cancellation guidelines set out above.
   2. It is your full responsibility to arrange adequate travel insurance, including cancellation cover, and follow their guidelines completely.
   3. In certain circumstances, upon full payment, and upon management discretion only, you may be offered a hold facility, allowing you to re-book the same or an alternative apartment owned or managed by us, at a later available date, at NO extra charge.
   4. This facility will only be offered only if all outstanding monies/deposits/final balance are fully paid up to the point of the forced border control cancellation.