Bookings Terms and Conditions

Terms Related to This Contract
All of our managed apartments are fully registered with the Spanish Tourist Boards and Vera Town Council. The official registered number is displayed on all advertised properties.

Terms and Conditions used within this document:

• The words “you” and “your” refer to the client/s making the booking.
• The terms “We”, “our”, “us”, “Our temporary management team”, and “Owners” refer to Mark and Andreas Apartments.
• Our temporary Management Team are external contracted agents with direct access and control over the apartment, acting under our explicit instructions at all times.

All bookings are to be made directly through Mark and Andreas Apartments via our website booking pages or through our Associated Booking Agents (Airbnb). Please ensure your bookings are confirmed.

By booking an apartment with Mark and Andreas Apartments, you confirm that you have read and agreed to these terms and conditions. All and any matters arising from these terms and conditions are subject to Spanish law.

Business Address:
Camino el Hierro 118, Parque del Marques 11, Palomares, 04617, Cuevas del Almanzora, Almería, Spain

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Section 1: Legal Requirements

1. Once a full holiday booking is made through our website, you will be contacted within 48 hours to confirm your booking.
2. This will include all relevant details pertaining to your booked vacation period and apartment.
3. If you made your booking through our Associated Booking Agents, your booking forms will be available to sign upon your arrival to complete these details.
4. If you made your booking through our Associated Booking Agents, please verify the details of your booking prior to arrival.
5. Upon your arrival, we are legally required to take details of your identity card/passport to comply with Guardia Civil regulations.
6. Approximately a week before your arrival, arrangements will be agreed upon for your arrival time (normally by phone call, email, text, or message).
7. For clarity on your booking, check in with us or our booking agents if you have any questions.
8. Once you have arrived at your apartment, you will be personally welcomed by us. (Booking forms, if not pre-completed, must be completed in full by law before the vacation commences).
9. This is to sign in for your booking, supply your keys, and show you around your holiday facilities.
10. It is crucial that you keep your booking information safe and accessible during your stay.
11. Your booking details will be securely and electronically transferred to the authorities upon your arrival at our apartment.
12. Under Spanish Royal Decree 933/2021 and Guardia Civil regulations, Mark and Andreas Apartments legally requires all contact and travel document details for all paid adult guests (14 years and over). This includes your email, telephone number, and full passport/NIE details for each registered person, as well as payment details if booked directly through our website.

Section 2: Our Commitments to You

1. We will always treat you with courtesy and professionalism.
2. Please remember that all bookings are subject to availability and must be made in advance.
3. Our aim is to deliver holiday accommodation to you in a clean, tidy, and well-maintained state.
4. The apartment will be fully cleaned, and fresh laundered towels and linens are provided for you upon arrival.
5. Sufficient laundered linens will always be provided for the number of guests declared on your completed booking form.
6. For any stays of more than seven nights, complimentary fresh towels and linen will be provided weekly in advance (except for stays of 30 nights or more).
7. You will receive a confirmation email detailing your booking once processed.
8. Mid-service cleaning and extra bed linen changes are not included in the self-catering apartment or term rental package.
9. A large beach towel for each booked guest is provided with the towel pack as standard.
10. No equipment is supplied for pets in apartments where pets are permitted.
11. The facilities provided within our managed apartments (crockery, electrical items, furnishings, fixtures) are maintained to a high standard.
12. Some items listed may vary slightly due to recent replacements or ongoing improvement procedures on behalf of the property owners.
13. We are available for the full duration of your holiday to help with any issues that may arise with the apartment.
14. All domestic power utility charges are fully included within your holiday booking price.

Section 3: Arrival and Departure

1. Check-in at the apartment is normally at 2:00 PM and check-out is by 10:00 AM at the latest.
2. This allows for necessary cleaning and preparation between same-day guest departures and arrivals.
3. We will always try to accommodate slight alterations for early check-in or late check-out where practical.
4. However, early check-in or late check-out is only available if: (A) the apartment is ready and serviced, and (B) the apartment is not needed on the same day by incoming guests.
5. Arrivals or departures outside normal operating hours (07:00 to 19:00) will incur a charge of €20.00 (inc. IVA).
6. Should your arrival be unexpectedly delayed, you must contact us by phone (+34 618 068972) as soon as practical.
7. Failure to do so may make it impossible to gain access to your property upon arrival.
8. Non-arrival within 48 hours of your confirmed arrival date without prior contact will result in the booking being treated as cancelled by you.

Section 4: Booking Details, Deposits, and Final Payments

4a. Mark and Andreas Apartments Website Bookings

1. All direct online website bookings will be authorized by Mark and Andreas Apartments prior to final balances being paid.
2. It is essential that all bookings are made with accurate information to form a valid contract.
3. Our minimum vacation term is between 3 and 5 nights (seasonally adjusted) for all apartments when booked through our website or booking agent tools.
4. Your booking will be confirmed upon receipt of the necessary details.
5. Longer-term vacations are gladly accepted upon request.
6. Each advertised apartment clearly states its maximum occupancy rate.
7. All holiday costs paid to us are in Euros (€) and will be converted to your local currency on our booking site automatically. These payments remain the full responsibility of the property owner at all times.
8. Mark and Andreas Apartments, as contracted agents, accepts no financial liability for direct actions of property owners.
9. When booked directly through our website, a 20% deposit is required to reserve and secure your booking.
10. Outstanding balances must be paid IN FULL no later than 12 weeks before arrival.
11. Any reservation created within 12 weeks of arrival must be paid in full at the time of reservation.
12. Spanish bank direct transfers are available for final balance payments upon request.
13. You will be emailed regarding your balance in Euros approximately 12 weeks before arrival.
14. Failure to complete final payment will render your booking void and initiate cancellation terms.
15. All funds paid to us remain the property of the apartment owners and are transferred to them upon bank clearance.
16. Existing bookings made through our website are guaranteed not to increase in price before arrival.
17. You will only pay what has been confirmed in writing by us at the time of booking, including all applicable local taxes.
18. We reserve the right to vary future advertised prices at any time without notice across all sales points.
19. Bookings can be modified with advance notice; however, newly advertised rates created after your reservation was made may affect modified dates.

4b. Associated Agent Booking Platforms

1. All online bookings through agents will be authorized by Mark and Andreas Apartments. Minimum stays are 3 to 5 nights (seasonally adjusted).
2. If booked through associated agents, all payments are handled directly by the agent.
3. We have no operational control over third-party agent platform operations and only access guest details once payment is complete.
4. Upon arrival, our registration form must be signed and identity documents verified to comply with Royal Decree 933/2021 and local tourist board regulations.

4c. Other Charges (If Applicable)

1. Arrivals or departures outside normal operating hours (07:00 to 19:00) incur a charge of €20.00 (inc. IVA).
2. If you lose access to your apartment or electronic safe requiring call-out re-entry, a €20.00 (inc. IVA) charge applies.
3. On apartments accepting dogs only: Large/Medium dogs are €8.55 per night; Small dogs are €5.75 per night (maximum 2 dogs). Options can be selected during checkout.

Section 5: Longer Holiday Stays

1. Discounted long-stay rates are ONLY available when booked directly through the Mark and Andreas Apartments website.
2. Long-stay discounts are not available through Airbnb or third-party platforms.
3. Disclosures and generous discounts are automatically pre-applied on our pricing engine for stays of 30 nights or longer.
4. No further discounts will be applied to long-term bookings as prices are heavily discounted upfront.
5. For long stays, initial linen supplies and a full deep clean are provided prior to arrival. Thereafter, guests maintain their own laundry using in-apartment washing equipment.
6. All utility charges, emergency support, and urbanisation facilities remain fully included.
7. Guests agree to ensure all members of their party carry comprehensive travel and health insurance, including repatriation, cancellation, flight delay, and personal property coverage.

Section 6: Booking Protection

1. Associated Booking Agents hold pre-authorized or paid funds until you check into the apartment.
2. For website bookings, funds received are deposited to the respective apartment owner.
3. We strongly recommend purchasing full travel insurance coverage.
4. Cancellations or amendments must be submitted in writing or email to:
   Mark Goshawk, Camino el Hierro 118, Parque del Marques 11, Palomares, 04617, Cuevas del Almanzora, Almería, Spain.
   Email: maapartments100@gmail.com
5. Cancellations or amendments take effect only upon written/email receipt confirmation from us.

Section 7: Amendments & Modifications

1. Should you wish to modify any details of your confirmed booking (such as guest names or dates), requests must be submitted in writing.
2. Amendments are subject to availability and seasonal rate adjustments where applicable.

Section 8: Cancellations Procedure

8A. Cancellations By Us

1. In rare or extreme emergencies, we may need to amend or cancel your booking.
2. Should this occur, we will inform you as soon as reasonably practical.
3. Where practical, alternative holiday dates will be offered at no extra seasonal charge prior to issuing refunds.
4. If we must cancel, all payments made through our website will be refunded in full by the respective apartment owner.
5. We are not liable for third-party costs incurred relating to your travel (e.g., flights, car hire, insurance, activities).
6. Refunds (if applicable) will be processed via Bank Transfer or Stripe Payments Ltd within 30 days of written notification.

8B. Cancellations By You

1. You must quote your booking reference on all cancellation requests.
2. More than 30 days before arrival: 100% of funds paid via website/Stripe/bank transfer will be refunded in full by the owner.
3. Between 30 days and 14 days before arrival: 50% of total booking funds will be retained.
4. Within 14 days of arrival: 100% of total booking funds will be retained.
5. Mark and Andreas Apartments reserves the right to apply a €35.00 administration fee for client-initiated cancellations.
6. Refunds (if applicable) will be issued via Bank Transfer by the registered owner within 30 days of written notice.

8C. Administrative Cancellations

1. Failure to return signed booking documentation or pay outstanding balances by due invoice dates will initiate cancellation terms.
2. Failure to arrive within 48 hours of agreed arrival time without notice will be treated as a cancellation.
3. A €35.00 administration fee applies in these circumstances.

8D. Force Majeure & Border Controls

1. In the event of flight/ferry cancellations or border closures issued by authorities due to virus containment/lockdowns, standard cancellation timelines apply.
2. At management discretion, if all balances are paid up to date, guests may be offered a credit hold facility allowing re-booking for available future dates at no extra penalty.

Section 9: Urbanisation Facilities

1. Guests are entitled to use accessible site facilities (e.g., swimming pools).
2. Operation and maintenance of urbanisation communal facilities are managed by the community of owners and are outside our direct control.
3. Guests use swimming pools and community facilities entirely at their own risk.
4. Pool opening/closing hours posted at entrances must be respected.

Section 10: Apartment Damage & Personal Property

1. Guests must take necessary precautions to safeguard personal property.
2. No responsibility is accepted for personal injury, or loss/damage to personal belongings.
3. Left personal belongings found after check-out can be returned via prepaid courier at the guest’s expense.
4. Any damage, breakages, or missing items must be reported immediately to Mark and Andreas Apartments.
5. You will be billed for repair/replacement costs should breakages or damages exceed €75.00 (including pet damage).
6. Apartments are inspected immediately following departure. Evidence of damage will be provided in writing with photographic documentation prior to issuing reimbursement claims.

Section 11: Apartment House Rules

1. Onsite kerbside parking and facilities are strictly for registered guests and residents, subject to availability.
2. Quiet Hours: No excessive noise between 21:00 (9:00 PM) and 08:00 (8:00 AM).
3. Strictly NO PARTIES or large gatherings allowed in apartments or communal areas.
4. Please respect neighbours and the privacy of other urbanisation residents at all times.

Section 12: Maintenance and Repairs

1. Faults or maintenance issues must be reported as soon as reasonably possible to allow timely resolution.
2. Non-essential repairs are conducted during standard working hours; emergencies are attended to immediately.
3. External urbanisation maintenance (grounds, main structures) is the responsibility of the urbanisation administration and outside our direct operational control.

Section 13: Property Security

1. When leaving property unoccupied, ensure all access doors, windows, and security shutters are locked.
2. At check-out, lock all doors, windows, shutters, and security grills, and return garden furniture to secure storage.

Section 14: Urbanisation Specific Rules

14a. Etiquette for Naturist Urbanisations

1. In fully designated Naturist zones, naturism is expected where practical.
2. Swimwear is STRICTLY PROHIBITED in swimming pools and surrounding pool areas in designated naturist urbanisations.
3. Inappropriate public conduct or lewd behavior will break these terms, resulting in immediate contract cancellation and eviction WITH NO REFUND.
4. Guests must follow standard naturist hygiene guidelines, including using towels when seated naked.

14b. Etiquette for Non-Naturist Urbanisations

1. Standard swimwear must be worn in swimming pools and pool surrounds.
2. Respect neighbour privacy and dress appropriately on apartment terraces/balconies.
3. Inappropriate public conduct or lewd behavior will break these terms, resulting in immediate contract cancellation and eviction WITH NO REFUND.

Section 15: General Terms

1. Please leave the apartment in a clean and tidy condition.
2. Ensure all personal belongings are removed upon departure.
3. All waste, food surplus, and rubbish must be disposed of at external urbanisation refuse collection points.
4. Pets are only permitted in select apartments. Please verify availability prior to booking.
5. STRICTLY NO SMOKING inside any apartment.
6. A First Aid kit and fire extinguisher are provided as standard in all apartments.
7. Emergency contact details (doctors, pharmacies, 24-hour services) are provided in the apartment information pack.
8. We cannot be held liable for temporary utility interruptions (water, electricity, Wi-Fi) managed by external supply companies.
9. Key Loss & Replacement: Guests are responsible for the safe custody of all keys, gate remotes, and access fobs provided during their stay. In the event of lost, stolen, or unreturned keys, you must notify us immediately so property security can be maintained. The cost to replace lost keys, electronic fobs, or to replace lock cylinders (where security is compromised) ranges between €100 and €150 per set, depending on key types involved. This fee is non-negotiable and represents a direct reimbursement cost. You explicitly agree that these charges will be billed to you by invoice to your address on file, or formally pursued as a debt against the primary guest.

Section 16: Business & Registration Details

1. Registered Address: Mark Goshawk, Camino el Hierro 118, Parque del Marques 11, Palomares, 04617, Cuevas del Almanzora, Almería, Spain.
2. Email Contact: maapartments100@gmail.com
3. Business Ownership: Owned and operated by Mark Goshawk, registered in Almería, Spain for Tax, IVA, and Autonomous self-employed activity.
4. Banking & Payment Processing: Handled securely via Stripe Financial Services and N26 Bank.
5. Cleared direct website booking funds are held in a dedicated business account (N26 Bank) and forwarded to property owners upon clearance.
6. Third-party agent booking funds are held by agents until guest arrival.

Section 17: Privacy & Data Handling

1. We never sell or transfer guest data to unauthorized third parties.
2. View our full Cookie Policy and Privacy Policy on our website.
3. Under Spanish Royal Decree 933/2021 and Ministry of Interior regulations, required guest identity data must be legally retained for 3 years (and tax records for 6 years).
4. Retained legal data includes: Full names of all guests over 14 years old, official identity document details, full home address, telephone numbers, and email address.
5. Data is securely purged following the expiration of mandatory legal retention periods.

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End of Terms
We trust you enjoy your stay with us! These terms and conditions are subject to update; please review our website regularly for the latest documentation.