booking Terms and Conditions

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      M & A Apartments Ltd




The Terms and conditions  for booking our Apartment.


Our apartment is fully registered with the Spanish Tourist boards and Vera Town Council.  (*From May 2016, The official Registered No is: VFT/AL/00433)

This official registration Number is visible on all documentation, contracts and advertising by us.

This will form part of the contract between you and us for the term of your holiday.

  1. Terms and Conditions used within this document:  the words “you” and “your”, refers to the client/s making the booking.   
  2. The terms “We” “our” “us” “Our management team” “Owners” refer to Mark and Andreas Apartments Ltd. Company Number 10919046 Registered in the UK.
  3. Our Management Team are external agents with direct access and control over the apartment and acting under our explicit instructions at all times.
  4. All Bookings to be made directly through Mark and Andreas Apartments Ltd, at (Our own Website Booking Page) or through our Associated booking Agents.
  5. Our Associated booking Agents are (Holiday Lets Bookings TripAdvisor UK ) and  (Naturistbandb).
  6. By booking a holiday with Mark and Andreas Apartments you have read and agreed to these terms and conditions.
  7. Any matters arising from these terms and conditions are subject to UK law.

Apartment Addresses:

  1. Casa Andrea, Bahia de Vera A3-09, Avenida Tortuga Boba, 04621, Vera Playa. Spain.
  2. Pending ……

(Conditions Section 1), The legal requirements:

  1. Once a booking is made through our website, you will be contacted within 72 hours to complete a booking form.
  2. If you made your booking, through our Associated Booking Agents, you will be contacted upon your final payment to complete these details.
  3. Failure to complete this Booking form will invalidate your booking with us.
  4. Approximately a week before your arrival, arrangements will be agreed for your arrival time with our Site Management.
  5. Once you have arrived at your apartment, you will be personally welcomed by our Site Manager.
  6. This is to sign in for your booking, supply your keys and show you around your holiday facilities.
  7. Your booking details will be securely & electronically transferred to the authorities upon your arrival at our apartment.
  8. We Legally require prior to your arrival, Full Contact Details of all paid guests.
  9. This must also include full passports/NIE details of each registered person.
  10. This is to comply with Guardia Civil, and Tourist industry and Spanish Travel Insurance regulations.

(Conditions Section 2), Our Commitments to you:

  1. We will always treat you with courtesy and professionalism at all times.
  2. You will be personally met on arrival, to sign for your stay, and supply you with your keys.
  3. Also at this time, we will show you around your Holiday apartment and the included facilities.
  4. Our aim is to deliver a Holiday accommodation to you, in a clean, tidy and well-maintained state.
  5. The apartment will be fully cleaned and laundered and fresh towels and all linens are provided for you upon arrival.
  6. Their will always be sufficient linens left for the number of guests declared on your completed booking form.
  7. For any stays of more than seven nights, complimentary fresh towels and linen will be provided weekly. (Except for stays of 30 nights or more)
  8. Mid Service clean and bed linen changes are not included in the S/c apartment package.
  9. A Beach towel for each booked guest is also provided with the towels pack as standard.
  10. The facilities provided within our apartment (crockery, electrical items, furnishings, fixtures) will be all of a very good standard. 
  11. Some Items listed may be slightly different due to recent replacement’s, or as part of our ongoing improvement procedures.
  12. A representative is available for the full duration of your holiday, for help on any issue that may arise with the apartment.
  13. Mark and Andreas Apartments Ltd are always available to help with any aspect of your holiday or your booking with us.

(Conditions Section 3). Your Arrival and Departure:

  1. Check in at the Apartment is normally at 2.00 pm and Check out is by 10.00 am at the latest.
  2. This is to allow for cleaning and preparation between guest arrivals and departures.
  3. However, we will always try to accommodate slight alterations to early check in or late check out where practical.
  4. However, this facility will only be available, if:-
    1. The apartment is ready and serviced
    2. The apartment is not needed on the same day by new incoming guest’s
  5. Should your arrival be delayed, you must contact our Site Manager whose details are given on your booking confirmation email.
  6. Failure to do this, will make it not possible for you to gain access to the Property.
  7. Non arrival within 48 hours after your confirmed Arrival Date with no prior arrangement, will deem the Booking as cancelled by you.

(Conditions Section 4), Bookings Details, Deposits, and final Payments

  1. All Direct online Bookings, will be authorised by Mark and Andreas Apartments Ltd prior to any final balances been paid.
  2. This is to form a valid contract between both parties.
  3. Our minimum booking term is 5 nights, both on our site and with our Associated booking agents.
  4. However, longer term bookings are gladly accepted if required.
  5. We only accept bookings of two (2) Persons at our apartment.
  6. All holiday costs made to us, must fully reflect the UK pound at current Market rates at the time of booking.
  7. If you booked through our Associated booking Agents, it is changed automatically at source.
  8. When booked Direct with us, a 20% deposit is required to reserve and secure your booking. 
  9. Any final or outstanding payments must be paid IN FULL, no later than 8 weeks before your arrival.


  1. You will be Invoiced for any outstanding Balance (if applicable) approximately 10 weeks before your arrival.
  2. This Invoice can be paid by clicking the pay now link on the Invoice that’s sent to you Via E-Mail.
  3. Failure to complete this final payment will deem your holiday Booking as void and will initiate the cancellation terms.
  4. If your booking is made within 8 weeks of your arrival, Payment must be made in full to complete your booking with us.
  5. For simplicity, we follow the same procedures as our Associated booking Agents for any holiday cancellations.
  6. If you’ve booked direct through our Associated booking Agents, a credit/debit card pre-authorisation is taken and finalised 8 weeks prior to departure’
  7. Please see TripAdvisor’s Terms and Conditions here .
  8. Please see NaturistBandB’s here
  9. Existing Bookings made through our website are guaranteed not to increase in price at any point before your arrival.
  10. You will only and always pay what has been Invoiced to you in writing at the time of your booking.
  11. This includes all and any taxes, which may be imposed by the local Spanish authorities.
  12. We without prejudice, reserve the right to vary our advertised future prices at any time without notice; on all our points of sale
  13. It is therefore advisable to book well in advance, to secure the best possible secured fixed deal.

(Conditions Section 5),  Supplements or Additional Charges/Fees:

  1. A KEY deposit of £30.00 is required for your booking, and covers the loss of the apartment and site keys.
  2. This is added automatically to your booking when with us through our website.
  3. However, on bookings through NauristBandB, this is a full security deposit of €100 Euros to cover this and other losses.
  4. The Keys issued cover ALL the urbanisation facilities, Pools, library, gated entrance, and also the apartment and storage areas.
  5. This Deposit is returned by bank transfer after and ONLY when all the keys are received back.
  6. Any deposit will be fully retained if any keys are lost or damaged.
  7. All keys will be checked and personally collected upon your departure day before you leave,
  8. We will optionally require your bank details so deposits can be repaid at the end of your stay with us.
  9. A form will be supplied to you for these details, along with your booking form for your completion prior to your stay with us.
  10. Alternatively, we will return your £30.00 deposit as a cheque to the postal address that we hold on file for you.
  11. Your bank details will only be used to repay your key deposit, and for no other reason
  12. All heating and any charges for other domestic utilities are FULLY included within your rental costs.

(Section 5a) Separate site management charges: (Only If applicable)

  1. Please check your arrival and departure flight times, as any extremely early/late arrival/departures at the apartment are a chargeable extra.
  2. This charge may be paid, only when making your booking at the slightly discounted rate of £25.00.
  3. If this facility is subsequently required, and is not made at the time of booking, it must be paid for upon arrival at the apartment.
  4. Our Site Management will check and handle these extra payments (If required) for you upon your arrival.
  5. For out of normal hours check-in or check out, there is a single supplementary charge of €30.00 Euros. 
  6. The out of hours times are:-
    1. For Arrival (after 17.00 pm or before 08.00 am)
    2. For departures before 08:00 am
    3. The Apartment has to be vacated by 10.00 am to allow for cleaning between clients. 
    4. If not booked in advance, This facility is at the discretion of our management team and is outside our control.
    5. Should you call out the maintenance team for a NON Emergency out of office hours, a discretionary charge of €25.00 Euros will be payable at that time
  8. Please use our online booking form to choose and guarantee this option when making your booking.
  9. Should you forget the electronic Safe Code that you have personally set, on the installed safe, a €30.00 Euros charge for our agent to reset it for you will be made (This is payable direct to the Agent).

(Conditions Section 6), *Longer Stay Facilities: 

  1. This discounted facility is ONLY available when booked direct through
    1.  Mark and Andreas Apartments Ltd ,
    2. NaturistBandB
    3. This Facility is not available through Trip adviser/Holiday lets.
  2. All/any bookings made through our Associated booking Agents. will be at sold as advertised on their site ONLY.
  3. We always welcome longer stays at our apartment, and a generous discount has been pre-applied on the Pricing quote and checkout pages of 30 nights and longer on our own Website and NaturistBandB.
  4. No further discounts will or shall be applied to long term bookings due to already being heavily discounted up front.
  5. Should this option be chosen, A general linen allowance, and a full initial clean will be provided prior to your arrival.
  6. Thereafter, you will be required to maintain your own laundry through use of the washing equipment within the apartment.
  7. We also expect you to care for the apartment in a way you would care for your own home.
  8. All utility charges, emergency Management contact, and urbanization facilities are fully included within these costs as normal.
  9. You agree to ensure that each member of your party is covered by comprehensive travel insurance and health insurance
  10. this should Include repatriation coverage, holiday cancellation, flight delays, loss and damage to baggage and other personal property

(Conditions Section 7), Your Booking protection:

  1. For your protection, our Associated booking Agents, will not release pre-authorized or paid funds till you arrive at the apartment.
  2. If booked and paid through our website, any paid funds are deposited into a secure Client account.
  3. These funds are then released to us upon your expected arrival date at the apartment.
  4. We strongly recommend the purchase of Travel insurance for your protection.
  5. If you need to cancel or amend your Booking you must write or email us as soon as practically possible.
  6. Any cancellation or amendment will not take effect until we receive your written confirmation.

Cancellations Procedure:

(Conditions Section 8)

(8A) Our Fault cancellations:

  1. We under certain extreme emergencies may have to cancel or amend your Booking.
  2. Though we would never expect to have to make such changes once your Booking is agreed between you and us. 
  3. However, due to unforeseen circumstances, we may have to make slight alterations or extremely rarely, cancel Bookings.
  4. Should this happen, we will contact you as soon as is reasonably practical and inform you of the change to your Booking.
  5. If We have to cancel your booking, all payments and any fees paid through our website, will be repaid in Full.
  6. However, we will not be liable to refund you for any fees you may have paid to any third party’s relating to your holiday.
  7. This includes without limitation, fees for flights, Car hire and/or insurance, entertainment, other activities.)
  8. Any refunds (If applicable) will be made ONLY by company cheque within 14 days of your notification from you or by us in writing.

(8B) Cancellations by the client

Cancellations by you, will strictly follow these Terms.

  1. At any time prior to the final 8 weeks before your arrival date, all funds paid through our website will be returned in full.
  2. In the final 8-week period, and up to week 2, before your arrival date, 50% of all monies paid will be returned to you.
  3. In the final 2 weeks before your arrival date, 100% of any monies paid to us will be retained in full.
  4. Any refunds (If applicable) will be made ONLY by company cheque within 14 days of your notification from you or by us in writing. 

(8C) Additional Client cancellations.

  1. Non completion, signing and/or returning your completed booking form
  2. All Outstanding Booking Balances MUST be paid STRICTLY by the due Invoice dates.
  3. Failure to pay the final balance on your holiday by the due date will initiate the cancellation terms.
  4. We reserve the right to charge a £50.00 administration fee, Should this occur.
  5. Should you not arrive at the apartment within 48 hours of your agreed arrival time without prior notification to us.

Conditions Section 9), Urbanization Facilities

  1. Our guests are entitled to use all the site facilities such as the indoor and outdoor pools and other accessible areas.
  2. However, the operation of these facilities is outside the control of the owners of the apartment who cannot guarantee their availability or operation at any period.
  3. (In our experience, it is most unusual for these areas not to be operational).
  4. lifeguards are only employed by the urbanization, in the high season (late July and August)
  5. At some other selected times, guests using the pools do so entirely at their own risk.

Conditions Section 10), Apartment Damage, Personal property:

  1. You agree to take all necessary steps to safeguard your own individual property while stopping at the apartment. (A safe is provided for valuables)
  2. No responsibility can be accepted for any personal injury, or any loss or damage to your personal belongings.
  3. We Strongly advise all clients to take out personal travel insurance including cancellation cover
  4. However, this cover should also protect against any personal losses/possessions and or injury.
  5. If personal property is accidentally left by you after vacating the apartment, and is found by our staff.
  6. It will only be returned to you, upon your full prior agreement to the postal charges been pre-paid to us.
  7. This will be invoiced separately to you prior to returning your property
  8. Any damage/breakages/theft of items identified must be notified to Mark and Andreas Apartments Ltd as soon as possible.   (Contact Us)
  9. This will ensure repairs/or damaged/Theft replacements to fixtures and fittings can be quickly completed.
  10. You will be asked for, and pursued for costings should any breakages and/or damages to or within our apartment exceed £50 UK pounds
  11. If booked through NaturistBandB you will lose your security deposit of €100 Euros
  12. The Apartment will be checked for damage immediately after you vacate it.
  13. Upon damage discovery, you and or our Associated booking Agents will be notified.
  14. This will be in writing and confirming any damage found and our course of action.

Conditions Section 11) Apartment rules:

  1. Onsite Parking and the apartment facilities are strictly for clients and residents/owners only, and is always subject to availability.
  2. No excessive noise or activities after 10 pm at night.
  3. No parties or any large gatherings within the Apartment or urbanisation Grounds
  4. Please give consideration for neighboring apartments, and privacy of other guests within the urbanization.

Conditions Section 12), Apartment Repairs ETC:

  1. Where an exceptional problem or fault occurs, we would request that our guests make us aware as soon as is reasonably possible’
  2. This gives us the opportunity to rectify the issue in a reasonable and timely manner.
  3. Most non essential Repairs will be carried out during office hours, however, Emergencies Emergencies will always be made safe ASAP,
  4. We will always make it our top priority to keep any delay and inconvenience to a minimum.
  5. We always update and replace items damaged or worn, for those of a similar or better quality, and do so on a regular basis, ensuring the best quality always, we also have onsite, comment forms/and complaints forms if required.

Conditions Section 13), Apartment Security:

  1. If you should leave the property unoccupied for any long length, please can you ensure all access doors are locked to ensure the safety of your personal belongings, and ours.
  2. For your added security, there is an electronic safe with self-selectable access code, we recommend any items of value be placed within, to give you added peace of mind and enhanced security.
  3. To Keep the security of the Apartment, when your holiday ends, please close and lock all windows, shutters, grills and doors and ensure any garden furniture is returned to the locked store area prior to leaving.

Conditions Section 14), The Urbanization Rules, Etiquette and Your commitments as a Naturist:

  1. Our apartment is located within a Fully Approved Naturist Area, and naturism is expected always where it is practical.
  2. Swim wear is STRICTLY not permitted in or around the swimming pools and pool areas.
  3. Our guests must agree to comply with these rules within the Bahia de Vera urbanisation, including the rules concerning conduct and behaviour as part of a fully active naturist area.
  4. Any inappropriate public conduct or public lewd actions will break these Terms and Conditions.
  5. This could affect full cancellation of any remaining holiday booking with us.
  6. This could also warrant your expulsion from the Apartment and grounds WITH NO REFUND !!)
  7. We would ask our guests to Please follow the usual Naturist hygiene guidelines when using any of the Apartment seating.
  8. This regards the use of towels when naked, and to respect other peoples boundaries and personal private space.
  9. This is common sense only as you would expect and wish for yourselves.
  10. However, if you are unsure or wish any further information on these points, please don’t hesitate to contact us.

Conditions Section 15), General:

  1. Please could you leave the apartment in a clean and tidy condition, as you would expect to find it yourselves.
  2. When leaving the apartment, please ensure all personal belongings, return home with you.
  3. Any surplus or waste food, groceries, refuse/rubbish are disposed of at the Refuse points outside the urbanization.
  4. Sorry strictly No pets.
  5. STRICTLY No smoking inside the apartment.
  6. A first Aid kit and a fire extinguisher are supplied, as standard
  7. Also there is a comprehensive listing of doctors, pharmacies and other 24 hour and contact emergency numbers.
  8. We cannot be held personally responsible for any cuts to Utility services such as water and electricity or Wi-Fi availability.
  9. These matters are beyond our control, however, are normally minimal should they occur
  10. We also recommend that any EU clients bring with them an EHIC form.
  11. This entitles you to basic free health care under the Spanish national health system.

Conditions Section 16), Our Registered Business Details: 

  1. Mark and Andreas Apartments Ltd, 103 Northway, London Park, Mirfield, West Yorkshire, United Kingdom, WF140LT   
  2. Our Correspondence Email address is
  3. Our Business is Fully certified and Registered in the UK for tax and all associated payments through UK H.M.R.C. collections.
  4. Fully certified UK Accounts are also submitted to the Spanish authorities on a quarterly basis.
  5. For your Security, Our Bank handling facilities, and card payment facilities are handled by PayPal UK, WorldPay and Barclays Bank PLC, UK.
  6. All cleared funds paid to us through our own Website by you, are retained in a secure client handling account.
  7. When you arrive in our apartment, they will only then be released to us.
  8. Cleared funds paid to our Associated Booking Agents are held by them to such  point you arrive in the Apartment.
  9. These same funds are also released to us at that same time.
  10. We are fully (PCI /DSS) Card handling Compliant and conform to all the necessary protocols and procedures.
  11. This is required to remain compliant with customer payment methods, security and confidentiality.

Section 17, How we handle your Data:

  1. Mark and Andreas Apartments Ltd, are certified & registered in the UK to store and use secure data in accordance with the Data Protection Act 1998 (c 29) .
  2.  C.O. Ref: ZA275866   is our registered number, all responsible secure steps are imposed ensuring your stored Data at all times.
  3. We will Never sell or supply any data to Non authorized sources, or not related to actions required to secure your booking with us.
  4. We comply with the new GDPR Regulations from May 24th 2018
  5. Click Here for our Cookie Policy.

Please click here to return to the Bookings Page

Section 18, Your Account

We automatically create you an account when a booking is made on our system, this comprises of an individual user number that will stay with you, while ever you retain your account with us, these details can be viewed at any time, and your account should you wish, be deleted permanently. (click here for more information)

Click here to access your Account

Certain Data Items by law we must retain for a period of 6 Years to comply with Guardia Civil and The Spanish Authorities regulations re holiday Rentals, however should you choose to delete your data details, the minimum legal details to comply with our legal obligations will be retained manually and destroyed after the elapsed 6 year period.

End: We trust you enjoy your stay with us.!! These terms and conditions are subject to change without notice, please check latest dates of issue (Issued/amended 9th May 2018)

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