Our booking Terms and Conditions

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Conditions  

Our apartment is fully registered with the Spanish Tourist boards and Vera Town Council.

The official registration Number issued is VFT/AL/00433 This is visible on all documentation, contracts and advertising by us, and will form part of the contract between you and us for the term of your holiday.

  • Terms and Conditions used within this document:  the words “you” and “your”, refers to the client/s making the booking.   
  • The terms “We” “our” “us” “Our representatives” “Owners” refer to Mark and Andreas Apartments Ltd. Company Number 10919046 Registered in the UK
  • All Bookings to be made directly through Mark and Andreas Apartments Ltd, at (Our own Website Booking Page) or (Holiday Lets Bookings TripAdvisor UK ) without exception and refer to the properties known as:-
  1. Casa Andrea, Bahia de Vera A3-09, Avenida Tortuga Boba, 04621, Vera Playa. Spain.
  2. Pending ……
  • By booking a holiday with Mark and Andreas Apartments you have agreed to these terms and conditions of this contract, and any matters arising from them are subject to UK law.

Section 1), The legal requirements:

  • Upon making a booking, through our website, you will be contacted within 72 hours to complete a booking form for (Mark and Andreas Apartments Ltd) to comply with Local Guardia Civil, the Tourist industry and Spanish Travel Insurance regulations. (*From May 2016, Registered No: VFT/AL/00433).
  • Failure to complete this form will invalidate your booking
  • If you make a booking, through Trip Advisor/Holiday Lets, you will be contacted upon full payment of your holiday to complete a booking form for (Mark and Andreas Apartments Ltd/Trip advisor/Holiday Lets) to comply with the Tourist industry and Spanish Travel Insurance regulations. (*From May 2016, Registered No: VFT/AL/00433)
  • Approximately a week prior to your arrival, arrangements will be agreed for your arrival time and once you have arrived at your apartment, you will be met personally to sign in for your booking, supply your keys and show you where everything is.
  • (Your booking details will be securely electronically transferred to the authorities upon your arrival at our apartment, to comply with the Spanish rental obligations from May 2016) 
  • We will require prior to your arrival, Full Details of all staying guests, including the full passport/NIE details of each person stopping. this is to comply with Spanish Travel and health and safety legislation, and local Guardia Civil Regulations.

Section 2), Our Commitments to you:

  • Our aim is to deliver Holiday accommodation to our guests in a clean, tidy and well-maintained state.
  • The apartment is fully cleaned and laundered and fresh towels and all linens provided prior to your arrival and for the number of guests staying.
  • For any stays, more than seven nights, complimentary fresh towels and linen will be provided weekly. (Except for stays of 35 nights or more)
  • Mid Service clean and bed linen changes are not included in the apartment package, (however, enough linens are provided to cover your short term stay.)
  • A Beach towel for each booked guest is provided with the towels pack as standard.
  • The facilities provided within our apartment (crockery, electrical items, furnishings, fixtures) will be all of a very good standard. 
  • Some Items listed or pictured may be slightly different due to recent replacement as part of our ongoing service and improvement procedures.
  • Our commitment levels to you as a customer are based on friendly and courteous and professional service always.
  • A representative will be available for the full duration of your stay, for help on any issue that may arise with the apartment.
  • Mark and Andreas Apartments Ltd are always available to help with any aspect of your holiday or your booking with us.

Section 3). Your Arrival and Departure:

  • Check in at the Apartment is normally from 2.00 pm and Check out is by 10.00 am at the latest.
  • This is to allow for cleaning and preparation between guest arrivals and departures.
  • We will always try to accommodate early check in or late check out where possible and alwayssubject to staff and availability.
  • This can and will only be available, if the apartment is ready and serviced, or if the apartment is not needed on the same day by new incoming guests.
  • If your arrival will be delayed, you must contact our Site Manager whose details are given on the booking confirmation email so that alternative arrangements can be made. If you fail to do so, you may not be able to gain access to the Property.
  • If you fail to arrive by midday on the day after your confirmed Arrival Date and you do not advise our site Manager of your anticipated late arrival, we will treat the Booking as having been cancelled by you and we shall be under no obligation to refund you via Mark and Andreas Apartments Ltd for fees already paid to us. Please see the Cancellation Policy for further details.

Section 4), Bookings Details, Deposits, and final Payments

  • All Direct Bookings Online, must be approved by Mark and Andreas Apartments Ltd prior to any final balances been paid to form a valid contract between the two parties.
  • Our minimum booking term is 5 nights, both on our site and with Holiday Lets / Trip adviser, *however, we do accept longer term bookings if required.
  • The recommended number of people per booking is Two (2) (with a maximum of 3 persons).
  • All Prices are advertised in UK Pounds only.
  • All currency payments sent to us, must fully reflect the UK pound at current Market rates at the time of booking.
  • We only accept payments in UK currency.
  • The Responsibility is yours as a customer to correctly pay at the advertised currency.
  • A Facility to change your currency is available through the PayPal facility on our website, and if booked through Trip Adviser / Holiday Lets, it is changed automatically at source.
  • If booked Direct with us, A 20% deposit is required to secure your booking. 
  • This must be paid at the time of booking on-line.
  • This will secure your reservation through our bookings page.
  • Any final or outstanding payments must be paid IN FULL, no later than 8 weeks before your arrival.
  • You will be Invoiced for your outstanding Balance (if applicable) approximately 10 weeks before your arrival, this balance can be paid direct by clicking the pay now link on the Invoice we will send to you Via E-Mail.
  • Failure to complete this final payment will deem your holiday Booking as void and will initiate the cancellation terms. (See Below)
  • If your booking is made within 8 weeks of your arrival, Payment must be made in full to complete your booking with us.
  • We follow the same procedures as Holiday Lets for any cancellations (See below).
  • If booked direct through Holiday Lets (TripAdvisor), a credit/debit card pre-authorisation will be taken and finalised 8 weeks prior to departure (Please see TripAdvisor’s Terms and Conditions here ).
  • In our continued commitment to excellent customer service, we guarantee that there will be no additional increase in charges to any of your confirmed holiday bookings. You will always pay what has been confirmed to you or Invoiced to you in writing, even if any charges must be increased after the time of your booking or before your arrival. This includes all and any taxes, which may be imposed by local Spanish authorities.
  • We without prejudice, reserve the right to vary our advertised prices at any time without notice; on all our points of sale, it is therefore advisable to book well in advance to secure the best possible secured fixed deal.

Section 5), Any Supplements or Additional Charges/Fees:

  • Extra guests up to a total of Three Persons Maximum in total will be charged at £8.00 per person per night with a maximum total charge of £120.00.
  • For additional guests over the recommended two people, a daily supplement of £8.00 per extra guest is charged to reflect additional cleaning and linen requirements.
  • This has a total maximum charge of £120.00 (For stays of more than 35 nights or longer Details on request)
  • The following Charges if required, and are not pre booked,

    are payable directly to on site management staff.

    • For out of normal hours check-in or check out, there is a supplementary charge of £25.00 (€30.00) per event,  departure (after 14.00 pm) or early check out (before 08:00 am)  . (this is a charge made to us, by our management team, and is out of our control unless pre paid in advance with your booking.)
    • If this facility is not pre purchased (subject to availability and authorisation) this must be agreed and paid for with your site manageress upon arrival at the urbanisation.
    • This facility is fully subject to availability of the apartment and site staff.
    • Please use our online booking form to choose this option when making your booking, and please pre-check your flight arrival and departure times, as if not paid for in advance, it will or may not be available on the day.
    • Should you forget the Safe Code that you have personally set, on the installed safe, there is a call out charge to reset it at the time of £25.00 (€30.00) for our agent to reset the safe.
  • You will be personally met upon arrival at the urbanisation to sign for your stay, and to supply you with your keys.
  • We will also show you your Holiday apartment and facilities.
  • A mandatory KEY deposit of £30.00 is required upon making your booking, and covers against the loss of the apartment and site keys. 
  • The Keys issued cover ALL the facilities, Pools, library, gated entrance, and the property and store areas.
  • (This is only payable upon Booking, and is returned by bank transfer after and ONLY when all the keys are returned at the end of your stay). This deposit will be retained if any keys are lost or damaged.
  • All keys will be checked and personally collected upon your departure day before you leave,
  • We will optionally require your bank details so this money can be repaid at the end of your stay with us.
  • A form will be supplied to you for these details, along with your booking form for your completion prior to your stay with us. Alternatively, if you do not wish to fill in this form, we will return your £30.00 deposit as a cheque to the postal address that we hold on file for you.
  • Your bank details will only be used to repay your key deposit, and for no other reason
  • All heating and charges for all other domestic utilities are FULLY included in your rental costs.

Section 6), *Longer Stay Facilities: (Discounted Through Our Website only):

  • This discounted facility is ONLY available when booked direct through Mark and Andreas Apartments Ltd Own Website, https://www.mark-and-andreas-apartments.com and is not available through Trip adviser/Holiday lets.
  • All/any bookings made through Trip adviser/Holiday lets. will be at Standard Pricing Only, and these standard prices apply to all/any long-term bookings made through Trip adviser/Holiday lets.
  • We always welcome longer stays at the apartment, and a generous discount has been pre-applied on the Pricing quote and checkout pages of 35 nights and longer on our own Website.
  • Should this option be chosen, A general linen allowance, and a full initial clean will be provided prior to your arrival, thereafter, you will be required to maintain your own laundry through use of the washing equipment within the apartment.
  • We also expect you to care for the apartment in a way you would care for your own home.
  • All emergency contact, and urbanisation facilities are included as normal.

Section 7), Your Booking protection:

  • If we cancel or amend your Booking, though we would not expect to have to make any changes to your Booking once it is agreed between you and us, however, sometimes problems occur, and we do have to make alterations or extremely rarely, cancel Bookings.
  • If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your Booking.
  • If we cancel your Booking, Mark & Andreas Apartments Ltd will refund you any fees you have already paid to Us. (See Cancellation Terms Below) However, we will not be liable to refund you for any fees you may have paid to any third party relating to your holiday (including, without limitation, fees for travel, entertainment, activities, Car hire or insurance)
  • For matters beyond our reasonable control such as fire, storm, flood and things outside our responsibility. could we please re-iterate the importance of sufficient holiday insurance cover as we cannot be liable for such events.
  • You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage)
  • For your protection, Holiday lets, will not release pre-authorised or paid funds till you arrive at the apartment).
  • If booked through our own website, any paid funds are deposited in a secure Client account and released to us also upon your arrival at the apartment.

Section 8), Cancellations Procedure:

  • We follow the same procedures and protocols as Trip Advisor / Holiday Lets to avoid any confusions or misunderstandings.
  • If you need to cancel or amend your Booking you must write to us or email us as soon as practically possible.  
  •  
1.      Any cancellation or amendment to any confirmed booking made with Mark and Andreas Apartments Ltd, will not take effect until we receive a written confirmation from you.

2.      In the event of cancellation by you, at any time up to 8 full weeks before your arrival, any deposits and other payments made are Fully-Refundable.

3.      In the final 8-week period, up to week 2, before your arrival 50% of your deposit and any other monies paid will be returned, with 50% retained by us as a cancellation fee.

4.      In the final 2 weeks before your arrival 100% of any monies paid to Mark and Andreas Apartments Ltd will be retained in full as a cancellation fee.

  •  
  • If your Holiday booking with Mark and Andreas Apartments Ltd is cancelled by us, through no fault or actions directly from or on behalf of you, all monies paid will be refunded in full.
  • If any Balance required from you is not paid strictly in accordance within the time-frames set out in the booking terms; 
  • You do not arrive at the property within 24 hours of your arrival time without notifying us, then we shall be entitled to treat your Booking as being cancelled by you and the Cancellation terms shall apply.
  • Any refunds (If applicable) will be made ONLY by company cheque within 14 days of your notification from you or by us in writing.

Section 9), Urbanisation Facilities:

  • Our guests are entitled to use all the site facilities such as the indoor and outdoor pools and other accessible areas, however, the operation of these facilities is outside the control of the owners of the apartment who cannot guarantee their availability or operation at any period (However, in our experience, it is most unusual for these areas not to be operational).
  • lifeguards are only employed by the urbanisation, in the high season (late July and August) and at some other selected times, however, guests using the pools do so entirely at their own risk.

Section 10), Apartment Damage, Personal property:

  • You agree to take all necessary steps to safeguard your own individual property while stopping at the apartment.
  • No responsibility can be accepted for personal injury, or any loss or damage to your personal belongings.
  • (We Strongly advise all clients to take out personal travel insurance including cancellation cover, and cover against any personal losses/possessions and or injury).
  • If any personal property is accidently left by you after vacating the apartment, and is found by our staff, it will only be returned to you, upon your full prior agreement to the postal charges been pre-paid to us, (this will be invoiced separately to you prior to returning your property)
  • Any damage/breakages/theft of items identified must be notified to Mark and Andreas Apartments Ltd as soon as possible (Contact Us) to ensure repairs/or damage replacements to fixtures and fittings can be quickly completed.
  • You will be asked for, and pursued for costings should any breakages and/or damages to or within our apartment exceed £50 UK pounds
  • The Apartment will be checked for damage and upon discovery after you have vacated it, you will be notified in writing of any damage found and our course of action

Apartment rules:

  • Onsite Parking and the apartment facilities are strictly for guests and residents/owners only, and is subject to availability always.
  • No excessive noise or activities after 10 pm at night.
  • No parties or any large gatherings within the Apartment or urbanisation Grounds
  • Please give consideration for neighbouring apartments, and privacy of other guests within the urbanisation.

Section 11), Apartment Repairs ETC:

  • Where an exceptional problem or fault occurs, we would request that our guests make us aware as soon as is reasonably possible to give us the opportunity to rectify the issue in a reasonable and timely manner.
  • We will make it our top priority to keep delay and inconvenience to a minimum.
  • We always update and replace items damaged or worn, for those of a similar or better quality, and do so on a regular basis, ensuring the best quality always, we also have onsite, comment forms/and complaints forms if required.

Section 12), Apartment Security:

  • If you should leave the property unoccupied for any long length, please can you ensure all access doors are locked to ensure the safety of your personal belongings, and ours.
  • For your added security, there is an electronic safe with self-selectable access code, we recommend any items of value be placed within, to give you added peace of mind and enhanced security.
  • To Keep the security of the Apartment, when your holiday ends, please close and lock all windows, shutters, grills and doors and ensure any garden furniture is returned to the locked store area prior to leaving.

Section 13), The Urbanisation Rules, Etiquette and Your commitments as a Naturist:

  • Our apartment is located within a Fully Approved Naturist Area, and naturism is expected always where it is practical.
  • Swim wear is STRICTLY not permitted in or around the swimming pools and pool areas.
  • Our guests must agree to comply with these rules within the Bahia de Vera urbanisation, including the rules concerning conduct and behaviour as part of a fully active naturist area.
  • Any inappropriate public conduct or public lewd actions will break these Terms and Conditions.
  • This could affect full cancellation of any remaining holiday booking with us.
  • This could also warrant your expulsion from the Apartment and grounds WITH NO REFUND !!)
  • We would ask our guests to Please follow the usual hygiene guidelines when using any of the Apartment seating regarding the use of towels when naked, and to respect other people’s boundaries and personal private space as you would expect and wish for yourselves.
  • If you are unsure or wish any further information on these points, please do not hesitate to contact us.

Section 14), General:

  • Please leave the apartment in a clean and tidy condition, as you would expect to find it yourselves.
  • Please check upon leaving for all personal belongings, and any food, groceries, refuse/rubbish are disposed of at the Refuse points outside the urbanisation.
  • Sorry strictly No pets.
  • STRICTLY No smoking inside the apartment.
  • A first Aid kit and a fire extinguisher are supplied, as is a comprehensive listing of doctors, pharmacies and other 24 hour and contact emergency numbers within the Apartment.
  • Mark and Andreas Apartments Ltd cannot be held personally responsible for any cuts to services such as water and electricity or Wi-Fi availability. These matters are beyond our control, however are normally minimal should they occur
  • We do recommend that any EU clients each bring with them an EHIC form that entitles you to basic free health care under the Spanish national health system.

Section 15), Our Registered Business Details:

Our registered office address for all communications is: – Our registered office address for all communications is: – 

 

Mark and Andreas Apartments Ltd, 103 Northway, London Park, Mirfield, West Yorkshire, United Kingdom, WF140LT   

Our Email address is markandandrea100@gmail.com

  • Our Business is Fully certified and Registered in the UK for tax and all associated payments through UK H.M.R.C. collections.
  • Fully certified UK Accounts are also submitted to the Spanish authorities on a quarterly basis.
  • For your Security, Our Bank handling facilities, and card payment facilities are handled by PayPal UK, WorldPay and Barclays Bank PLC, UK.
  • All cleared funds paid to us through our own Website by you, are retained in a secure client handling account to which time you arrive in our apartment, where they will then be released to us.
  • Cleared funds paid to Trip Advisor/Holiday Lets are held by them to the point you arrive in the Apartment, these funds are also released to us at that same time.
  • We are fully (PCI /DSS) Card handling Compliant and conform to all the necessary protocols and procedures required to remain compliant with customer payment methods, security and confidentiality.

 

Section 16, How we handle your Data:

Mark and Andreas Apartments Ltd, are certified & registered in the UK to store and use secure data in accordance with the Data Protection Act 1998 (c 29)

I.C.O. Ref: ZA275866   All responsible steps are imposed ensuring your stored Data at all times.

We will Never sell or supply any data to Non authorised sources, or not related to actions required to secure your booking with us.

End: We trust you enjoy your stay with us.!!These terms and conditions are subject to change without notice, please check latest dates of issue (Issued/amended 30th August 2017)

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